Refund policy

We want you to be completely satisfied with your purchase. Please read our policy below.

Order Cancellations

Orders can be canceled within 12 hours of purchase. After this period, the order will be processed and can no longer be canceled.

Returns & Exchanges

Returns are accepted within 14 days of delivery.

Requirements:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

To request a return, please contact us at:
contact@canberasoles.com

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photographic evidence.

We will be happy to send you a replacement or issue a refund for the purchase price.

Shipping Times & Delays

By placing an order, you acknowledge that:

  • Delivery generally takes 7–15 business days.

  • In some cases, delivery may take up to 20–25 business days due to circumstances such as:

    • Customs clearance

    • Delays caused by the shipping carrier

    • Periods of high demand

Delays caused by customs or the shipping carrier are outside our control and do not qualify for a refund while the package is in transit.

Lost Packages

If your package is confirmed as lost by the shipping carrier, we will offer you a replacement or a full refund.

Refunds (If Applicable)

Refunds will be processed once:

  • The returned item has been received and inspected, OR

  • The reported issue (lost or damaged item) has been confirmed.

Please allow 5–10 business days for the refund to appear in your account after it has been processed.

Non-Refundable Cases

We do not provide refunds for:

  • Orders that are still in transit and within the stated delivery timeframe.

  • Delays caused by customs or the shipping carrier.

  • Orders with an incorrect delivery address provided by the customer.